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TERMS AND CONDITIONS

Thank you for choosing Coast to Coast Tourism as your travel partner. Making a purchase through our website, implies that you have agreed to the following terms and conditions.

Please make sure that you have thoroughly read and understood the terms and conditions of your purchase.

1. General Privacy policy for all services

The prices stated on the website for all services are extremely competitive and economical. However, until you have received a confirmation email stating that your itinerary is booked and confirmed, CTC reserves the right to alter the prices under unforeseen circumstances.

2. Methods of Payment

We accept almost all major credit cards, such as Visa, MasterCard, and American Express. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge in your statement.

3. Confirmation of Payment

Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.

4. Visa

The approval of your visa application is under the sole discretion of General Directorate of Residency and Foreign Affairs (GDRFA). CTC does not guarantee the approval of any application.

  • Best Price Guarantee.
  • In case your application is posted by CTC, the amount paid is 100%
    non-refundable under all circumstances including the following:
    • The application is rejection by the GDRFA for any reason.
    • The application is approved, but the applicant is not able to visit UAE.
  • In the event that, CTC management decides not to process your application for
    some reason, the amount paid by you will be refunded back to you within 14
    days.

Any crimes committed during the visit of the traveller sponsored by us will be dealt with the UAE Police Department.

Please note that our company is not responsible for any traveller having medical problems. Should you wish to make any travel insurance for the traveller, you may let us know in advance before making the visa.

We recommend applying you visa at least 7 days prior to the scheduled travel dates. CTC does not take any responsibility in case there is any delay in the processing of the visa from the Immigration departments.

5. Holiday Packages

The refund, date change and other itinerary amendments will be made in accordance with the policy against each element of the Holiday package (UAE Visa, Hotel Booking, Tours, Excursions & Parks, Transfers, etc.). Please read the terms and conditions of each element before you make the purchase.

6. Hotel booking

The policy for date change, name change and cancellation will be as follows. Please go through it thoroughly before making the purchase.

Prior to making cancellation/date change/name change, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Coast to Coast Tourism in writing at reservations@ctctourism.ae. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Coast to Coast Tourism cannot be held responsible for any cancellation/date change/name change that has not been received from you or not confirmed by us.

Cancellation

  • Refunds processed at any time will bears a service charge of AED 10 per transaction
  • Cancellation can be made 15 Days (or more) before the accommodation date will be charged at 20% of the booking Value
  • Cancellation made between 14 Days – 7 Days before the accommodation date will be charged at 50% of the booking Value
  • Cancellation made between 7 Days – 0 Days before the accommodation date will be charged at 100% of the booking Value

Date Change

  • Date Change can be made 15 Days (or more) before the accommodation date will be charged at 10% of the booking Value + difference in room rate if any.
  • Date Change made between 14 Days – 7 Days before the accommodation date will be charged at 25% of the booking Value + difference in room rate if any.
  • Date Change made between 7 Days – 0 Days before the accommodation date will be charged at 35% of the booking Value + difference in room rate if any.

Name Change

  • Name Change can be made 15 Days (or more) before the accommodation date will be charged at 10% of the booking Value
  • Name Change made between 14 Days – 7 Days before the accommodation date will be charged at 10% of the booking Value
  • Name Change made between 7 Days – 0 Days before the accommodation date will be charged at 10% of the booking Value

Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and several other aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. Please note that Coast to Coast Tourism reserves complete right to implement minor amendments in itinerary at any time without reimbursement. In the event that your selected hotel is not available due to any reason, CTC will provide you with an alternate accommodation in a similar category hotel (in the same area if available). You will be compensated with a gift voucher (10% of spend value) that can be redeemed on your next purchase. In regard to check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Coast to Coast Tourism cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.

7. Tours, Excursions & Parks

All park tickets including Burj Khalifa are non-refundable and non-transferable.Refund against any purchase through within the aforementioned section would be refunded to the original mode of payment.

  • Refunds processed at any time will bears a service charge of AED 10 per transaction
  • Cancelations made 7 calendar days prior to the tour date Refund: 95% of booking amount
  • Cancelations made 5 - 7 days prior to the tour date: Refund: 80% of the booking amount
  • Cancelations made 96 hours prior to the tour date: Refund: 0% of the booking amount

Surcharge for tours may vary depending on the hotel location (pick up and drop off location) and will be advised at the time of final confirmation.

Surcharge may be applicable for some tours and cruises on special days such as New Years Eve, New Year Day, Christmas Etc.

For combo tours there will be additional charges, unless the pick-up and drop-off location is within Deira, Bur Dubai or Karama.

In case the guest does not show up on time, our vehicle will depart from the pick up location, CTC will not arrange for alternative transfer and no refund will be provided for the missed tour.

8. Limousine Services and Airport Transfers

  • Refunds processed at any time will bears a service charge of AED 10 per transaction
  • Cancelations made 7 calendar days prior to the tour date Refund: 95% of booking amount
  • Cancelations made 5 - 7 days prior to the tour date: Refund: 80% of the booking amount
  • Cancelations made 96 hours prior to the tour date: Refund: 0% of the booking amount

9. Travel Insurance

Coast to Coast Tourism shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveller avails of a travel insurance policy to tackle unforeseen events. You can send us an email on reservations@ctctourism.ae to buy your travel insurance from us.

10. Travel Documents

It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.

11. Website Usage Restrictions

All content in this website, including logo, images, informatio n on tour package, pricing details, and other relevant details, are proprietary to Coast to Coast Tourism LLC. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.